Be our next Locadian

<html><head></head><body><div><strong>Role Responsibilities</strong></div>
<div>
<ul>
<li>Update and document packaging guidelines specific to the Cabuyao site, ensuring alignment with company policies and customer requirements.</li>
<li>Collaborate with cross-functional teams to implement packaging standards effectively across operations.</li>
<li>Conduct Time-in-Motion studies to analyze workflows, establish productivity benchmarks, and recommend process optimizations.</li>
<li>Support and maintain the 5S program by conducting audits, ensuring compliance, and identifying improvement areas.</li>
<li>Promote team awareness and engagement to sustain a clean, organized, and efficient workplace environment</li>
</ul>
<div>&nbsp;</div>
</div>
<div><strong>Qualifications</strong></div>
<ul>
<li>Currently pursuing a BS in Industrial Engineering</li>
<li>Working knowledge of Lean Six Sigma principles and tools</li>
<li>Proficient in data analysis and process mapping</li>
<li>Strong analytical mindset, with a keen eye for identifying bottlenecks and workflow inefficiencies</li>
</ul>
<div>&nbsp;</div>
<div><strong>What You'll Gain</strong></div>
<ul>
<li>Hands-on experience mapping end-to-end business workflows and conducting root-cause analyses on live processes.</li>
<li>Direct cross-functional exposure working alongside team leads</li>
</ul></body></html>

Operations Intern

<html><head></head><body><h3><strong>Location:</strong></h3>
<div>Makati City, Philippines (Onsite) Working Hours: 6:00 AM – 3:00 PM PHT | Monday to Friday Work Setup: 5 days onsite</div>
<div>&nbsp;</div>
<h3><strong>About the Role</strong></h3>
<p>We are looking for an AU Operations Executive to be the day-to-day operational link between our Manila team and our Australia-based warehouse partner. This role keeps AU fulfillment running smoothly — monitoring SLAs, resolving issues before they escalate, and making sure our clients and their customers get the service they expect.</p>
<p>You will work Sydney hours from our Makati office, which means your day starts early. In return, you will have high visibility into a key growth market and real ownership over how AU operations perform.</p>
<div>
<div>&nbsp;</div>
<h3><strong>What You'll Do</strong></h3>
<ul>
<li>Coordinate daily with our Australia-based warehouse partner on inbound, outbound, and inventory operations</li>
<li>Monitor SLA performance across fulfillment, delivery, and returns, and flag risks before they become escalations</li>
<li>Work closely with the CS team to resolve order and shipment issues, ensuring customers get timely updates</li>
<li>Track and report on key operational metrics (order accuracy, turnaround time, exceptions) for the AU market</li>
<li>Escalate warehouse or carrier issues to the right internal and external stakeholders, and follow through to resolution</li>
<li>Maintain clear documentation of processes, exceptions, and recurring issues to support continuous improvement</li>
<li>Support ad hoc projects related to AU operations as the business scales</li>
</ul>
</div>
<div>
<div>&nbsp;</div>
<h3><strong>What We're Looking For</strong></h3>
<ul>
<li>1 to 3 years of experience in operations, logistics, supply chain, or a similar coordination-heavy role</li>
<li>Comfortable working Sydney hours from Manila — this is a firm requirement, not a preference</li>
<li>Strong communicator who can work cross-functionally with warehouse partners and internal CS teams</li>
<li>Detail-oriented with a bias for follow-through; SLAs don't manage themselves</li>
<li>Comfortable with data: can read a report, spot a trend, and know when something's off</li>
<li>Experience in e-commerce, 3PL, or logistics is a plus</li>
<li>Proficient with tools like spreadsheets and ticketing systems</li>
</ul>
</div>
<div>&nbsp;</div>
<div>
<h3><strong>Why Locad</strong></h3>
<ul>
<li>Work at the intersection of logistics and technology in a high-growth startup environment</li>
<li>Gain direct exposure to international warehouse and carrier operations</li>
<li>Be part of a team that values ownership, speed, and getting things done</li>
<li>Competitive compensation and benefits package</li>
</ul>
</div></body></html>

AU Operations Executive

<html><head></head><body><div>Locad is the logistics engine enabling e-commerce brands to systematically store, pack, ship, and track orders across Asia-Pacific, GCC and the USA.</div>
<div><br>Our tech platform syncs inventory across online channels and organizes end-to-end order fulfillment through our reliable network of warehouses and shipping partners across Singapore, Malaysia, the Philippines, Thailand, Indonesia, China, Australia, the USA, Saudi Arabia, and UAE with more locations opening soon.&nbsp;</div>
<div><br>Hundreds of brands now have access to the Locad logistics engine, allowing faster shipping, reduced costs, and exponential growth. Equipped with the technology, infrastructure, and partners running on one integrated system, Locad is on a mission to propel every business forward.</div>
<div><br>Locad. All Systems Go.</div>
<div>We're looking for a Customer Success Executive who will be the day-to-day partner of our assigned brands, helping them get the most out of Locad's fulfillment solutions. You will manage brand relationships, coordinate with warehouse partner and Operations team to resolve issues, and ensure that concerns are followed through from initial report to complete resolution.</div>
<div>&nbsp;</div>
<div>This role is ideal for someone who is highly organized, customer-focused, and comfortable working in a fast-paced fulfillment environment. You will connect the needs of our brands with the teams operating on the ground, turning operational challenges into timely actions and better customer experiences.</div>
<div><br><strong>What you'll focus on</strong><br>1. Brand Account Management</div>
<div>
<ul>
<li>Manage day-to-day relationships with assigned brands and serve as their primary point of contact for operational updates, service concerns, and support requests.</li>
<li>Build strong, responsive, and professional relationships with brand partners by understanding their business needs and fulfilment requirements.</li>
<li>Maintain regular communication with assigned brands and provide timely, clear updates on open issues, action items, and service performance.</li>
<li>Monitor account health and proactively identify service gaps, risks, and opportunities to improve the brand experience.</li>
<li>Maintain accurate account records, action plans, communications, and follow-ups in the CRM or relevant systems.</li>
</ul>
</div>
<div><br>2. Ticket and Escalation Coordination</div>
<div>
<ul>
<li>Receive, assess, and coordinate brand concerns, support requests, and operational escalations through the appropriate ticketing and communication channels.</li>
<li>Work closely with the Warehouse partner and Operations teams to investigate and resolve issues efficiently.</li>
<li>Translate brand concerns into clear operational actions and ensure the right internal teams are engaged.</li>
<li>Follow up on open tickets and escalations to ensure timely resolution, complete documentation, and appropriate closure.</li>
<li>Keep brands informed of progress, expected timelines, resolutions, and any preventive actions.</li>
<li>Escalate complex, recurring, or high-impact issues to the appropriate team lead or manager.</li>
<li>Help identify root causes and recurring issue trends, and contribute to improvements in processes, SOPs, and service delivery.</li>
</ul>
</div>
<div>&nbsp;</div>
<div>3. Account and Fulfilment Performance Support</div>
<div>
<ul>
<li>Monitor key fulfilment and service metrics for assigned brands, including on-time dispatch, order accuracy, inventory availability, order cancellations, ticket resolution, and shipping performance.</li>
<li>Support the preparation of Monthly Business Reviews and Quarterly Business Reviews by gathering performance data, operational updates, and key account insights.</li>
<li>Highlight service gaps and work with internal teams to develop and track corrective actions.</li>
<li>Help ensure that fulfilment activities and service delivery comply with agreed contracts, SLAs, rate cards, and SOPs.</li>
<li>Share relevant brand feedback with internal teams to support continuous improvement and better customer experience.</li>
<li>Identify potential upselling and cross-selling opportunities and coordinate with the appropriate commercial or account management team.</li>
</ul>
</div>
<div><br>4. Contract and Billing Support</div>
<div>
<ul>
<li>Assist in ensuring that services provided to assigned brands align with contract terms, rate cards, SLAs, and operational procedures.</li>
<li>Support invoice validation and coordinate with Finance and internal teams to investigate billing discrepancies.</li>
<li>Assist with shipping rate updates, billing checks, and the resolution of brand questions related to charges and services.</li>
<li>Track important account dates, including contract renewals and expiry timelines, and support re-contracting activities as needed.</li>
<li>Maintain complete and accurate commercial and billing-related account documentation.</li>
</ul>
</div>
<div><br><strong>What you bring</strong></div>
<ul>
<li>1 to 3 years of experience in Customer Success, Account Management, Customer Support, Operations, or a related field. Experience in e-commerce, logistics, fulfilment, or warehouse operations is an advantage.</li>
<li>Strong communication and relationship-building skills, with the ability to work professionally with brands and internal stakeholders.<br>Strong follow-through and organizational skills, with the ability to manage multiple brands, tickets, and priorities at the same time.</li>
<li>A proactive and solutions-oriented mindset, with the willingness to investigate issues and coordinate actions through to resolution.</li>
<li>Ability to collaborate effectively with Warehouse partner, Fulfilment, Operations, Finance, and other internal teams.</li>
<li>Basic understanding of ticket management, fulfilment processes, service-level agreements, and operational escalations.</li>
<li>Comfortable reviewing data, identifying service gaps, and preparing account updates and reports.</li>
<li>Proficiency in Excel, CRM tools, ticketing systems, and other reporting or communication tools.</li>
<li>Willingness to learn, receive feedback, and work in a fast-paced, operational environment.</li>
</ul>
<div><br><strong>Work arrangement</strong><br>This is a full-time role reporting to the warehouse 5 x a week</div>
<div>&nbsp;</div></body></html>

Customer Success Executive [MY]

<html><head></head><body><div><strong>About Locad</strong><br>Locad is the logistics engine enabling e-commerce brands to systematically store, pack, ship, and track orders across Asia-Pacific, GCC and the USA. Our tech platform syncs inventory across online channels and organizes end-to-end order fulfillment through our reliable network of warehouses and shipping partners across Singapore, Malaysia, the Philippines, Thailand, Indonesia, China, Australia, the USA, Saudi Arabia, and the UAE with more locations opening soon.</div>
<div>Hundreds of brands now have access to the Locad logistics engine, allowing faster shipping, reduced costs, and exponential growth. Equipped with the technology, infrastructure, and partners running on one integrated system, Locad is on a mission to propel every business forward. Locad. All Systems Go.</div>
<div>&nbsp;<br><strong>Role Overview</strong><br>We’re looking for a Customer Success Executive based in Bantian, Shenzhen, to serve as the day-to-day point of contact for our assigned global brand partners, helping them maximize value from Locad’s end-to-end fulfillment solutions. You will manage client relationships, coordinate with warehouse operations, logistics and technical teams to resolve issues, and ensure all concerns are followed through from initial report to full resolution.</div>
<div>This role is ideal for someone who is highly organized, customer-centric, and thrives in a fast-paced cross-border fulfillment environment. You will bridge the needs of our brand partners with on-the-ground operations teams, turning operational challenges into timely actions and elevated customer experiences.</div>
<div>
<div>&nbsp;</div>
<div><strong>What you'll focus on</strong></div>
<ol>
<li>Client Support &amp; Ticket Management Handle daily customer inquiries via email, phone and online channels, and manage the end-to-end ticket lifecycle across global brand accounts. Assess support requests, track resolution progress, and deliver timely, clear responses to maintain high service quality and customer satisfaction. Ensure complete documentation and proper closure of all support tickets.</li>
<li>Billing &amp; Charge Resolution Perform monthly billing reconciliation for assigned accounts. Clearly explain pricing rules, rate cards and fee details to brand partners, follow up on billing discrepancies and abnormal charges, and coordinate with finance and operations teams to investigate and resolve billing disputes.</li>
<li>Account Relationship &amp; Business Reviews Manage ongoing relationships with assigned brands as their primary operational contact. Conduct regular business reviews, proactively collect client feedback, identify service gaps and risks, and drive internal service improvements. Maintain accurate account records, action plans and communication logs in CRM systems.</li>
<li>Cross-functional Fulfillment Issue Resolution Collaborate with warehouse operations, logistics and technical teams to troubleshoot fulfillment exceptions, delivery issues and system-related concerns. Translate client requirements into clear operational actions, follow up on escalations to ensure timely resolution, and keep brands informed of progress, expected timelines and outcomes. Identify root causes of recurring issues and contribute to SOP and process improvements.</li>
<li>Retention &amp; Revenue Growth Support the full contract renewal process and track key account milestones including expiry timelines. Identify upsell and cross-sell opportunities within existing accounts, and coordinate with commercial teams to drive customer retention and revenue growth.</li>
</ol>
<div><strong>What you bring</strong></div>
<ul>
<li>2+ years of experience in Customer Success, Account Management, Customer Support, Operations or a related field</li>
<li>Experience in e-commerce, cross-border logistics, overseas warehousing fulfillment or warehouse operations is a strong advantage</li>
<li>Fluent in written and spoken English, with the ability to communicate independently with overseas clients and internal stakeholders</li>
<li>Strong organizational and follow-through skills, with the ability to manage multiple accounts, tickets and priorities simultaneously</li>
<li>Proactive, solutions-oriented mindset with a commitment to seeing issues through to full resolution</li>
<li>Ability to collaborate effectively across warehouse, operations, finance, technical and other internal teams</li>
<li>Basic understanding of fulfillment processes, service level agreements and operational escalation workflows</li>
<li>Proficiency in Microsoft Excel; experience with CRM tools (HubSpot / Zendesk) is a plus</li>
<li>Willingness to learn, adapt to feedback and grow in a fast-paced, high-growth operational environment</li>
</ul>
</div>
<div><strong>Compensation &amp; Benefits</strong></div>
<ul>
<li>Annual salary package</li>
<li>Full statutory social insurance with 12% housing fund contribution</li>
<li>Comprehensive benefits including HMO commercial medical insurance effective from day one of employment</li>
<li>15 days of paid annual leave, 10 days sick leave plus statutory public holidays</li>
<li>Company-issued MacBook for daily work</li>
<li>Annual professional learning stipend for skill development and upskilling</li>
<li>Open, inclusive and flat culture with a global distributed team</li>
</ul>
<div><br><strong>Work Arrangement</strong><br>This is a full-time on-site role located in Bantian, Shenzhen, supporting our global brand partners and cross-border operations.</div></body></html>

Customer Success Executive [CN]

<html><head></head><body><div>
<div>Locad is the logistics engine enabling e-commerce brands to systematically store, pack, ship, and track orders across Asia-Pacific, GCC and the USA.</div>
<div><br>Our tech platform syncs inventory across online channels and organizes end-to-end order fulfillment through our reliable network of warehouses and shipping partners across Singapore, Malaysia, the Philippines, Thailand, Indonesia, China, Australia, the USA, Saudi Arabia, and UAE with more locations opening soon.&nbsp;</div>
<div><br>Hundreds of brands now have access to the Locad logistics engine, allowing faster shipping, reduced costs, and exponential growth. Equipped with the technology, infrastructure, and partners running on one integrated system, Locad is on a mission to propel every business forward.</div>
<div><br>Locad. All Systems Go.</div>
<div>We're looking for a Customer Success Executive who will be the day-to-day partner of our assigned brands, helping them get the most out of Locad's fulfilment solutions. You will manage brand relationships, coordinate with Warehouse Escalation Specialists and Operations to resolve issues, and ensure that concerns are followed through from initial report to complete resolution.</div>
<div>This role is ideal for someone who is highly organized, customer-focused, and comfortable working in a fast-paced fulfilment environment. You will connect the needs of our brands with the teams operating on the ground, turning operational challenges into timely actions and better customer experiences.</div>
<div><br><strong>What you'll focus on</strong></div>
<div><br><strong>1. Brand Account Management</strong><br>Manage day-to-day relationships with assigned brands and serve as their primary point of contact for operational updates, service concerns, and support requests.<br>Build strong, responsive, and professional relationships with brand partners by understanding their business needs and fulfilment requirements.<br>Maintain regular communication with assigned brands and provide timely, clear updates on open issues, action items, and service performance.<br>Monitor account health and proactively identify service gaps, risks, and opportunities to improve the brand experience.<br>Maintain accurate account records, action plans, communications, and follow-ups in the CRM or relevant systems.<br><strong>2. Ticket and Escalation Coordination</strong><br>Receive, assess, and coordinate brand concerns, support requests, and operational escalations through the appropriate ticketing and communication channels.<br>Work closely with Warehouse Escalation Specialists, Warehouse, Fulfilment, and Operations teams to investigate and resolve issues efficiently.<br>Translate brand concerns into clear operational actions and ensure the right internal teams are engaged.<br>Follow up on open tickets and escalations to ensure timely resolution, complete documentation, and appropriate closure.<br>Keep brands informed of progress, expected timelines, resolutions, and any preventive actions.<br>Escalate complex, recurring, or high-impact issues to the appropriate team lead or manager.<br>Help identify root causes and recurring issue trends, and contribute to improvements in processes, SOPs, and service delivery.</div>
<div><strong>3. Account and Fulfilment Performance Support</strong><br>Monitor key fulfilment and service metrics for assigned brands, including on-time dispatch, order accuracy, inventory availability, order cancellations, ticket resolution, and shipping performance.<br>Support the preparation of Monthly Business Reviews and Quarterly Business Reviews by gathering performance data, operational updates, and key account insights.<br>Highlight service gaps and work with internal teams to develop and track corrective actions.<br>Help ensure that fulfilment activities and service delivery comply with agreed contracts, SLAs, rate cards, and SOPs.<br>Share relevant brand feedback with internal teams to support continuous improvement and better customer experience.<br>Identify potential upselling and cross-selling opportunities and coordinate with the appropriate commercial or account management team.<br><strong>4. Contract and Billing Support</strong><br>Assist in ensuring that services provided to assigned brands align with contract terms, rate cards, SLAs, and operational procedures.<br>Support invoice validation and coordinate with Finance and internal teams to investigate billing discrepancies.<br>Assist with shipping rate updates, billing checks, and the resolution of brand questions related to charges and services.<br>Track important account dates, including contract renewals and expiry timelines, and support re-contracting activities as needed.<br>Maintain complete and accurate commercial and billing-related account documentation.<br><strong>What you bring</strong><br>1 to 3 years of experience in Customer Success, Account Management, Customer Support, Operations, or a related field. Experience in e-commerce, logistics, fulfilment, or warehouse operations is an advantage.<br>Strong communication and relationship-building skills, with the ability to work professionally with brands and internal stakeholders.<br>Strong follow-through and organizational skills, with the ability to manage multiple brands, tickets, and priorities at the same time.</div>
<div>A proactive and solutions-oriented mindset, with the willingness to investigate issues and coordinate actions through to resolution.<br>Ability to collaborate effectively with Warehouse Escalation Specialists, Warehouse, Fulfilment, Operations, Finance, and other internal teams.<br>Basic understanding of ticket management, fulfilment processes, service-level agreements, and operational escalations.<br>Comfortable reviewing data, identifying service gaps, and preparing account updates and reports.<br>Proficiency in Excel, CRM tools, ticketing systems, and other reporting or communication tools.<br>Willingness to learn, receive feedback, and work in a fast-paced, operational environment.</div>
<div>&nbsp;</div>
<div><strong>Work arrangement</strong><br>This is a full-time role with the following work arrangement options:</div>
<div>Warehouse-based: Report to the Cabuyao, Laguna warehouse five days a week.<br>Hybrid: Report to the Cabuyao, Laguna warehouse at least twice a week and work from the Makati office on the remaining workdays.<br>Additional on-site attendance at the warehouse may be required depending on operational and business needs.</div>
<div>&nbsp;</div>
</div></body></html>

Customer Success Executive [PH]

<html><head></head><body><div><strong>What you'll focus on</strong></div>
<div>&nbsp;</div>
<div>
<div><strong>Sales Productivity &amp; Enablement Operations</strong></div>
<ul>
<li>Audit and optimize HubSpot usage across global sales teams</li>
<li>Improve playbook adherence, activity tracking, and process discipline</li>
<li>Build dashboards for: Pipeline generation, Activity-to-opportunity ratios, Quota attainment, Ramp-to-first-deal metrics and Deal velocity</li>
<li>Build scalable sales workflows, routing logic, account segmentation, and lead handoff processes</li>
<li>Drive CRM adoption by making workflows intuitive and operationally efficient</li>
</ul>
<strong>Reporting &amp; GTM Analytics</strong></div>
<div>
<ul>
<li>Build and maintain the centralised GTM reporting layer.</li>
<li>Own funnel reporting across: Lead → MQL → SQL → Opportunity → Closed Won.</li>
<li>Develop multi-channel attribution reporting within HubSpot.</li>
<li>Surface actionable insights on: Funnel leakage, Conversion trends, Pipeline quality, Revenue-driving channels, Segment and geo-level performance.</li>
</ul>
<div><strong>GTM Systems &amp; Tooling</strong></div>
<ul>
<li>Own HubSpot CRM &amp; Marketing Hub administration.</li>
<li>Manage: Custom properties, Workflows, Lifecycle stages, Integrations, Data hygiene and Reporting architecture.</li>
<li>Evaluate and implement AI-native GTM tools and automation workflows</li>
<li>Improve data quality through enrichment, deduplication, and process governance</li>
</ul>
<strong>Pipeline &amp; Forecast Operations</strong></div>
<div>
<ul>
<li>Run weekly pipeline review cadences with sales leadership</li>
<li>Build regional pipeline coverage and gap analysis, models</li>
<li>Improve forecast visibility and operational consistency across teams</li>
</ul>
<strong>Marketing Operations Support</strong></div>
<div>
<ul>
<li>Own attribution and funnel reporting infrastructure</li>
<li>Maintain automation hygiene across: Segmentation, Lifecycle logic, Workflow QA and CRM synchronization</li>
<li>Partner closely with Marketing while maintaining clear operational ownership boundaries</li>
</ul>
<div>&nbsp;</div>
<div><strong>What you bring</strong></div>
<div>&nbsp;</div>
<div>
<div><strong>Must-Have Skills &amp; Experience</strong></div>
<div>
<ul>
<li>3–5+ years of experience in RevOps, SalesOps, GTM Operations, Business Operations, or similar roles</li>
<li>Hands-on experience with CRM and marketing automation platforms (HubSpot strongly preferred)</li>
<li>Strong Excel / Google Sheets skills (pivot tables, lookups, modelling)</li>
<li>Ability to independently build systems and solve operational problems</li>
<li>Strong analytical thinking and business curiosity</li>
<li>Comfortable working across global teams and multiple time zones</li>
</ul>
</div>
<div><strong>Nice-to-Have</strong></div>
<div>&nbsp;</div>
<div>Experience with AI-native GTM tools such as:Clay</div>
<ul>
<li>Apollo AI</li>
<li>Claude</li>
<li>Octave</li>
<li>Regie</li>
<li>Glean</li>
</ul>
<div>Workflow automation experience using:</div>
<div>
<ul>
<li>Zapier</li>
<li>Make</li>
<li>n8n</li>
</ul>
</div>
<div>A strong point of view on how AI can improve GTM execution and operational efficiency</div>
</div>
</div></body></html>

Job Openings

Operations Intern

AU Operations Executive

Customer Success Executive [MY]

Customer Success Executive [CN]

Customer Success Executive [PH]

Revenue Operations Specialist [India]