Be our next Locadian

<html><head></head><body><h3><strong>Location:</strong></h3>
<div>Makati City, Philippines (Onsite) Working Hours: 6:00 AM – 3:00 PM PHT | Monday to Friday Work Setup: 5 days onsite</div>
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<h3><strong>About the Role</strong></h3>
<p>We are looking for an AU Operations Executive to be the day-to-day operational link between our Manila team and our Australia-based warehouse partner. This role keeps AU fulfillment running smoothly — monitoring SLAs, resolving issues before they escalate, and making sure our clients and their customers get the service they expect.</p>
<p>You will work Sydney hours from our Makati office, which means your day starts early. In return, you will have high visibility into a key growth market and real ownership over how AU operations perform.</p>
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<h3><strong>What You'll Do</strong></h3>
<ul>
<li>Coordinate daily with our Australia-based warehouse partner on inbound, outbound, and inventory operations</li>
<li>Monitor SLA performance across fulfillment, delivery, and returns, and flag risks before they become escalations</li>
<li>Work closely with the CS team to resolve order and shipment issues, ensuring customers get timely updates</li>
<li>Track and report on key operational metrics (order accuracy, turnaround time, exceptions) for the AU market</li>
<li>Escalate warehouse or carrier issues to the right internal and external stakeholders, and follow through to resolution</li>
<li>Maintain clear documentation of processes, exceptions, and recurring issues to support continuous improvement</li>
<li>Support ad hoc projects related to AU operations as the business scales</li>
</ul>
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<h3><strong>What We're Looking For</strong></h3>
<ul>
<li>1 to 3 years of experience in operations, logistics, supply chain, or a similar coordination-heavy role</li>
<li>Comfortable working Sydney hours from Manila — this is a firm requirement, not a preference</li>
<li>Strong communicator who can work cross-functionally with warehouse partners and internal CS teams</li>
<li>Detail-oriented with a bias for follow-through; SLAs don't manage themselves</li>
<li>Comfortable with data: can read a report, spot a trend, and know when something's off</li>
<li>Experience in e-commerce, 3PL, or logistics is a plus</li>
<li>Proficient with tools like spreadsheets and ticketing systems</li>
</ul>
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<h3><strong>Why Locad</strong></h3>
<ul>
<li>Work at the intersection of logistics and technology in a high-growth startup environment</li>
<li>Gain direct exposure to international warehouse and carrier operations</li>
<li>Be part of a team that values ownership, speed, and getting things done</li>
<li>Competitive compensation and benefits package</li>
</ul>
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AU Operations Executive

<html><head></head><body><div><strong>About the Role</strong><br>We are looking for a proactive and detail-oriented Talent Acquisition Intern to support the day-to-day recruitment operations of the People team. This role is ideal for someone looking to gain hands-on experience in end-to-end hiring.</div>
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<div><strong>Key Responsibilities</strong></div>
<ul>
<li>Schedule and coordinate interviews with candidates and hiring managers.</li>
<li>Conduct initial CV screening based on defined hiring criteria.</li>
<li>Contact candidates via phone or email for interview scheduling and follow-ups.</li>
<li>Maintain accurate candidate records in the Applicant Tracking System (ATS).</li>
<li>Post job openings on recruitment platforms.</li>
<li>Assist with candidate sourcing, recruitment reporting, and employer branding initiatives as needed.</li>
</ul>
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<div><strong>Qualifications</strong></div>
<ul>
<li>Currently pursuing a degree in Human Resources, Psychology, Business Administration, or a related field.</li>
<li>Strong organizational and communication skills.</li>
<li>Comfortable speaking with candidates over the phone.</li>
<li>Proficient in Google Workspace or Microsoft Office.</li>
<li>Familiarity with LinkedIn or recruitment tools is an advantage.</li>
</ul>
<br><strong>What You'll Gain</strong><br>Hands-on exposure to end-to-end recruitment, experience with ATS tools, mentorship from experienced HR professionals, and the opportunity to support global hiring across a fast-growing tech company.</div>
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Talent Acquisition Intern

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<div><strong>What you'll focus on</strong><br>Our interns are part of the team from day one, learning from some of the industries top talent and leaders. You'll work alongside some of the industry's top HR and people operations talent, gaining hands-on, end-to-end exposure across the full people function. Many of our former interns have gone on to join Locad full-time, and this could be your stepping stone too.</div>
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<div><strong>You'll build real, transferable skills across:</strong></div>
<div>People Operations — Support day-to-day HR processes and contribute to building a strong people foundation<br>Employee Relations — Provide responsive support on staff concerns related to policies, benefits, and general people matters<br>Talent Acquisition — Assist in sourcing, screening, and onboarding great people into the team<br>Communications — Manage internal and external messaging across our social media platforms and employee channels<br>Events &amp; Engagement — Plan and execute team events and research meaningful engagement and benefits initiatives for our remote-first international workforce<br>Learning &amp; Development — Grow in a safe environment where curiosity is encouraged and mistakes are part of the process</div>
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<div>You'll work in a hybrid setup with a standard schedule of 9:00 AM – 6:00 PM PHT. Nonetheless, we're happy to align on a working arrangement that fits your academic commitments.&nbsp;<br>What you bring<br>&nbsp;</div>
<div>Currently enrolled in or recently graduated from an HR, Business, Psychology, or related program<br>Previous internship or leadership experience is highly preferred — we want people who've already taken initiative<br>A genuine eagerness to learn and grow in a fast-paced, people-first environment<br>Strong communication skills, a collaborative attitude, and the ability to work with a distributed team worldwide<br>&nbsp;<br><strong>What you'll get</strong><br>&nbsp;</div>
<div>₱10,000 monthly allowance (for full-time 40 hrs/week)<br>Mentorship from experienced HR and people leaders<br>Real ownership of projects from day one<br>Exposure to end-to-end people operations in a growing logistics-tech company<br>A clear pathway to potential full-time opportunities at Locad<br>&nbsp;<br><strong>Please limit to one application</strong><br>We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.&nbsp;</div>
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People Intern

<html><head></head><body><div><strong>What you'll focus on:</strong><br>&nbsp;</div>
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<div><strong>End-to-End Global Recruitment</strong></div>
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<ul>
<li>Own the full recruitment lifecycle for all roles across all levels, from intake through offer and close.</li>
<li>Lead executive-level searches with the same rigour and discretion expected of a retained search partner.</li>
<li>Build and maintain proactive talent pipelines for current and anticipated hiring needs across all markets.</li>
<li>Partner with hiring managers globally to define role requirements, develop job descriptions, and align on evaluation criteria and timelines.</li>
<li>Drive a consistently excellent candidate experience from first contact to onboarding handover.</li>
</ul>
<strong>Stakeholder Partnership</strong></div>
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<ul>
<li>Act as a trusted advisor to hiring managers on market trends, candidate availability, and competitive compensation benchmarks.</li>
<li>Manage expectations proactively and keep all stakeholders aligned on pipeline status and hiring timelines.</li>
<li>Collaborate with the People &amp; Culture team on workforce planning, headcount forecasting, and role prioritisation.</li>
</ul>
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<div><strong>Vendor &amp; Agency Management</strong></div>
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<ul>
<li>Evaluate, onboard, and manage external recruitment agencies for specialised or high-complexity searches.</li>
<li>Assess when to leverage external partners versus building in-house capability, with a view to reducing overall agency spend over time.</li>
<li>Negotiate terms and SLAs with recruitment vendors and hold them to quality and delivery standards.</li>
</ul>
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<div><strong>Process, Tools &amp; Reporting</strong></div>
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<ul>
<li>Own and optimise the ATS and recruitment tech stack to ensure clean data and efficient workflows.</li>
<li>Build and improve recruitment processes, interview frameworks, and hiring guidelines across the organisation.</li>
<li>Track and report on key recruitment metrics including time-to-fill, offer acceptance rate, quality of hire, and sourcing channel effectiveness.</li>
<li>Contribute to employer branding initiatives to strengthen Locad's talent brand across target markets.</li>
</ul>
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<div><strong>What you bring:</strong></div>
<div>
<ul>
<li>6 to 9 years of full-cycle recruitment experience, with a demonstrated track record in end-to-end hiring across multiple levels.</li>
<li>Proven experience recruiting for senior and executive-level roles (equivalent to Director, VP, or C-suite).</li>
<li>Prior experience in a global, multi-country organisation, ideally spanning APAC markets.</li>
<li>Experience working as a sole or lead recruiter in a high-growth startup or scale-up environment.</li>
<li>Strong stakeholder management skills, with the ability to influence and partner with senior leaders.</li>
<li>Experience evaluating and managing external recruitment agencies.</li>
<li>Proficiency with an ATS and sourcing tools (LinkedIn Recruiter, SeekOut, or similar).</li>
<li>Excellent written and verbal communication skills in English.</li>
<li>High degree of ownership, adaptability, and comfort with ambiguity.</li>
</ul>
<div><strong>What you'll get</strong></div>
<div>
<ul>
<li>Annual Bonuses.</li>
<li>Learning and Development budget.</li>
<li>MacBook</li>
<li>Health care subsidiary.</li>
<li>Flexible working hours.</li>
<li>25 Days PTO</li>
</ul>
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Talent Acquisition Lead

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<div><strong>What you'll focus on</strong></div>
<div><br>1. Client Support &amp; Escalation Management</div>
<div>Serve as the primary POC for client inquiries, support requests, and escalations.<br>Manage and resolve support tickets efficiently, ensuring a 90% One-Touch Resolution Rate.<br>Identify root causes of issues and work cross-functionally with warehouse, fulfilment, and operations teams to prevent recurrence.<br>Handle critical escalations that could impact fulfilment, brand reputation, or financials.</div>
<div><br>2. Account Success Management<br>Build strong merchant relationships and serve as their trusted advisor.<br>Monitor fulfilment SLAs (e.g., on-time dispatch, and order cancellations) and work proactively to address service gaps.<br>Ensure all operations and billing comply with contract terms and SOPs.<br>Conduct Monthly &amp; Quarterly Business Reviews (MBRs &amp; QBRs) to analyze sales trends, fulfilment performance, shipping efficiency, and financials.<br>Identify upselling and cross-selling opportunities, driving revenue growth through new services, channels, and markets.</div>
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<div>3. Contract &amp; Billing Management<br>Ensure all services align with contract agreements, rate cards, and SLAs.<br>Validate invoices, track payments, and follow up on overdue collections.<br>Update shipping rates to reflect carrier price changes and ensure billing accuracy.<br>Identify opportunities for contract renewals and service expansions.<br>Manage re-contracting and proactively engage merchants before contract expiry.<br>&nbsp;<br><strong>What you bring</strong><br>&nbsp;</div>
<div>4+ years of experience in Customer Success, Account Management, or Operations (preferably in e-commerce, logistics, or fulfilment)<br>Strong problem-solving skills with a proactive and solutions-oriented mindset<br>Ability to manage escalations effectively and provide root cause analysis<br>Excellent communication and relationship-building skills<br>Experience with contract management, SLAs, and billing reconciliation<br>Proficiency in Excel, CRM tools, and ticketing systems<br>&nbsp;<br><strong>What you'll get</strong></div>
<div><br>You’ll become part of a diverse team that's globally distributed. We are a business that's been built in the post-pandemic era, with each employee being given the flexibility to create and build in their space.</div>
<div>We are meritocratic and believe in the potential of our employees, we look to go further each time and develop as a team. &nbsp;</div>
<div>In addition to an exceptional culture, fostered by 3 great founders you’ll also get the following;</div>
<div><br>Annual Bonus<br>25 days leave.<br>Health Insurance.<br>Macbook.<br>Annual L&amp;D support<br>&nbsp;<br><strong>Please limit to one application</strong></div>
<div><br><em>We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.</em></div>
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Customer Success Manager - [Makati, Philippines]

<html><head></head><body><div><strong>What you'll focus on</strong></div>
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<ul>
<li>Build Autonomous Agents: Design and deploy AI agents from scratch to run end-to-end marketing workflows, including content generation, campaign launches, paid channel optimisation, and creative testing.</li>
<li>Deconstruct Workflows: Break down broad marketing processes into the foundational pieces agents need to succeed: skills, tools, evaluations (evals), guardrails, memory, and feedback loops.</li>
<li>Develop Evaluation Frameworks: Build robust systems to measure agent quality, catch regressions, and drive autonomous improvement without constant monitoring.</li>
<li>Design Self-Improving Loops: Ensure agents monitor their own outputs, learn from outcomes, and get sharper over time. The standard: If it works at 3 AM on a Sunday, it should be even better by Monday.</li>
<li>End-to-End Ownership: Act as both the PM and the Engineer. Own everything from identifying automation opportunities to prototyping, production deployment, monitoring, and iteration.</li>
<li>Stay at the Frontier: Remain plugged into the cutting edge of agentic AI, new model capabilities, tool-use patterns, multi-agent orchestration, MCP, and eval frameworks—and bring those learnings into production rapidly.</li>
<li>Create Reusable Infrastructure: Build the internal tooling, infrastructure, and documentation necessary so the rest of the marketing team can trust, operate, and scale what you've built.</li>
</ul>
<strong>What you bring</strong></div>
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<ul>
<li>Marketing &amp; Growth DNA: You come from a rich growth marketing background and have worn multiple hats across paid ads, email, and organic channels.</li>
<li>PM Brain, Engineer Hands: You can scope out an MVP, define why it matters, and then actually go build it yourself.</li>
<li>Living on the AI Frontier: You are deeply immersed in the AI ecosystem. You read the research papers, run the benchmarks, and break the models. You have strong, informed opinions on tool-use vs. code-gen agents, RAG vs. fine-tuning, and how to build evals that actually matter.</li>
<li>Systems Thinker: You think in compounding loops, not isolated tasks and tickets. You design ecosystems where agents trigger other agents and outputs become inputs.</li>
<li>Production-Tested: You have built and shipped real agents in production—not just theoretical demos. Your systems handle edge cases, run autonomously, and improve over time.</li>
<li>Process-Oriented: You know the difference between a cool demo and a reliable agent lies in observability, structured outputs, error handling, and a constant iteration on failure modes.</li>
<li>Rapid Experimenter: You validate agent architectures with fast, cheap tests before committing to production builds. You thrive on tight feedback loops.</li>
<li>Autonomous Communicator: You communicate clearly, own your work completely, and never wait to be told what to build next.</li>
</ul>
<div><strong>Nice to Haves</strong></div>
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<ul>
<li>Familiarity with core marketing systems (HubSpot, Google Marketing Platform, or similar GTM tools).</li>
<li>Deep passion for AI-first marketing tools (e.g., Octave).</li>
<li>Experience building multi-agent systems with advanced orchestration layers and inter-agent communication.</li>
<li>A track record of shipping internal tools or platforms that achieved high adoption and reliance from other teams.</li>
</ul>
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&nbsp;<br><strong>What you'll get</strong></div>
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<ul>
<li>Annual Performance Bonus</li>
<li>25 Days of Paid Time Off</li>
<li>Health Maintenance Organisation (HMO) Coverage from Day One</li>
<li>Provided MacBook for Enhanced Productivity</li>
<li>Annual Learning &amp; Development Budget for Professional Growth</li>
</ul>
&nbsp;<br><strong>Please limit to one application</strong><br>&nbsp;</div>
<div><em>We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you.</em><br><br></div></body></html>

Job Openings

AU Operations Executive

Talent Acquisition Intern

People Intern

Talent Acquisition Lead

Customer Success Manager - [Makati, Philippines]

AI Agent Operator - Growth Marketing [India]