Be our next Locadian

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<div><strong>What you'll focus on</strong></div>
<div><br>1. Client Support &amp; Escalation Management</div>
<div>Serve as the primary POC for client inquiries, support requests, and escalations.<br>Manage and resolve support tickets efficiently, ensuring a 90% One-Touch Resolution Rate.<br>Identify root causes of issues and work cross-functionally with warehouse, fulfilment, and operations teams to prevent recurrence.<br>Handle critical escalations that could impact fulfilment, brand reputation, or financials.</div>
<div><br>2. Account Success Management<br>Build strong merchant relationships and serve as their trusted advisor.<br>Monitor fulfilment SLAs (e.g., on-time dispatch, and order cancellations) and work proactively to address service gaps.<br>Ensure all operations and billing comply with contract terms and SOPs.<br>Conduct Monthly &amp; Quarterly Business Reviews (MBRs &amp; QBRs) to analyze sales trends, fulfilment performance, shipping efficiency, and financials.<br>Identify upselling and cross-selling opportunities, driving revenue growth through new services, channels, and markets.</div>
<div>&nbsp;</div>
<div>3. Contract &amp; Billing Management<br>Ensure all services align with contract agreements, rate cards, and SLAs.<br>Validate invoices, track payments, and follow up on overdue collections.<br>Update shipping rates to reflect carrier price changes and ensure billing accuracy.<br>Identify opportunities for contract renewals and service expansions.<br>Manage re-contracting and proactively engage merchants before contract expiry.<br>&nbsp;<br><strong>What you bring</strong><br>&nbsp;</div>
<div>4+ years of experience in Customer Success, Account Management, or Operations (preferably in e-commerce, logistics, or fulfilment)<br>Strong problem-solving skills with a proactive and solutions-oriented mindset<br>Ability to manage escalations effectively and provide root cause analysis<br>Excellent communication and relationship-building skills<br>Experience with contract management, SLAs, and billing reconciliation<br>Proficiency in Excel, CRM tools, and ticketing systems<br>&nbsp;<br><strong>What you'll get</strong></div>
<div><br>You’ll become part of a diverse team that's globally distributed. We are a business that's been built in the post-pandemic era, with each employee being given the flexibility to create and build in their space.</div>
<div>We are meritocratic and believe in the potential of our employees, we look to go further each time and develop as a team. &nbsp;</div>
<div>In addition to an exceptional culture, fostered by 3 great founders you’ll also get the following;</div>
<div><br>Annual Bonus<br>25 days leave.<br>Health Insurance.<br>Macbook.<br>Annual L&amp;D support<br>&nbsp;<br><strong>Please limit to one application</strong></div>
<div><br><em>We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.</em></div>
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Customer Success Manager - [Makati, Philippines]

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<div>Location: Joo Koon</div>
<div>&nbsp;</div>
<div>Employment Type: Full-Time</div>
<div>&nbsp;</div>
<div>Compensation:</div>
<div>
<ul>
<li>Competitive monthly salary (to be discussed based on experience)</li>
<li>Additional pay for work on public holidays</li>
</ul>
About the Role:</div>
<div>&nbsp;</div>
<div>Locad is looking for dedicated and reliable Full-Time Warehouse Packers to join our operations team. This role is ideal for individuals who thrive in a fast-paced environment and enjoy hands-on, detail-oriented work. You will play a key role in ensuring accurate and efficient order fulfillment.</div>
<div>&nbsp;</div>
<div>Key Responsibilities:</div>
<div>
<ul>
<li>Pick, pack, and sort items accurately and efficiently (items below 5kg)</li>
<li>Perform barcode labeling and ensure correct product identification</li>
<li>Replenish packing stations with required materials and supplies</li>
<li>Prepare and assemble packaging materials (e.g., folding boxes)</li>
<li>Maintain cleanliness and organization of the workspace</li>
<li>Support general warehouse operations and other ad hoc duties as assigned</li>
</ul>
Work Schedule:</div>
<div>
<ul>
<li>Monday to Friday, 9:30 AM – 5:00 PM</li>
<li>Availability on Saturdays, public holidays, and peak periods (e.g., Chinese New Year) may be required</li>
</ul>
</div>
<div>&nbsp;</div>
<div>Requirements:</div>
<div>
<ul>
<li>Physically fit and comfortable performing manual tasks</li>
<li>Reliable, punctual, and able to commit to a full-time role</li>
<li>Strong attention to detail and ability to follow operational processes</li>
<li>Team player with a positive attitude and willingness to learn</li>
</ul>
</div>
<div>&nbsp;</div>
<div>Work Location:</div>
<div>
<ul>
<li>On-site (Joo Koon)</li>
</ul>
</div>
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Warehouse Packer

<html><head></head><body><div><strong>What you'll focus on</strong></div>
<div>
<ul>
<li>Build Autonomous Agents: Design and deploy AI agents from scratch to run end-to-end marketing workflows, including content generation, campaign launches, paid channel optimisation, and creative testing.</li>
<li>Deconstruct Workflows: Break down broad marketing processes into the foundational pieces agents need to succeed: skills, tools, evaluations (evals), guardrails, memory, and feedback loops.</li>
<li>Develop Evaluation Frameworks: Build robust systems to measure agent quality, catch regressions, and drive autonomous improvement without constant monitoring.</li>
<li>Design Self-Improving Loops: Ensure agents monitor their own outputs, learn from outcomes, and get sharper over time. The standard: If it works at 3 AM on a Sunday, it should be even better by Monday.</li>
<li>End-to-End Ownership: Act as both the PM and the Engineer. Own everything from identifying automation opportunities to prototyping, production deployment, monitoring, and iteration.</li>
<li>Stay at the Frontier: Remain plugged into the cutting edge of agentic AI, new model capabilities, tool-use patterns, multi-agent orchestration, MCP, and eval frameworks—and bring those learnings into production rapidly.</li>
<li>Create Reusable Infrastructure: Build the internal tooling, infrastructure, and documentation necessary so the rest of the marketing team can trust, operate, and scale what you've built.</li>
</ul>
<strong>What you bring</strong></div>
<div>
<ul>
<li>Marketing &amp; Growth DNA: You come from a rich growth marketing background and have worn multiple hats across paid ads, email, and organic channels.</li>
<li>PM Brain, Engineer Hands: You can scope out an MVP, define why it matters, and then actually go build it yourself.</li>
<li>Living on the AI Frontier: You are deeply immersed in the AI ecosystem. You read the research papers, run the benchmarks, and break the models. You have strong, informed opinions on tool-use vs. code-gen agents, RAG vs. fine-tuning, and how to build evals that actually matter.</li>
<li>Systems Thinker: You think in compounding loops, not isolated tasks and tickets. You design ecosystems where agents trigger other agents and outputs become inputs.</li>
<li>Production-Tested: You have built and shipped real agents in production—not just theoretical demos. Your systems handle edge cases, run autonomously, and improve over time.</li>
<li>Process-Oriented: You know the difference between a cool demo and a reliable agent lies in observability, structured outputs, error handling, and a constant iteration on failure modes.</li>
<li>Rapid Experimenter: You validate agent architectures with fast, cheap tests before committing to production builds. You thrive on tight feedback loops.</li>
<li>Autonomous Communicator: You communicate clearly, own your work completely, and never wait to be told what to build next.</li>
</ul>
<div><strong>Nice to Haves</strong></div>
<div>
<ul>
<li>Familiarity with core marketing systems (HubSpot, Google Marketing Platform, or similar GTM tools).</li>
<li>Deep passion for AI-first marketing tools (e.g., Octave).</li>
<li>Experience building multi-agent systems with advanced orchestration layers and inter-agent communication.</li>
<li>A track record of shipping internal tools or platforms that achieved high adoption and reliance from other teams.</li>
</ul>
</div>
&nbsp;<br><strong>What you'll get</strong></div>
<div>
<ul>
<li>Annual Performance Bonus</li>
<li>25 Days of Paid Time Off</li>
<li>Health Maintenance Organisation (HMO) Coverage from Day One</li>
<li>Provided MacBook for Enhanced Productivity</li>
<li>Annual Learning &amp; Development Budget for Professional Growth</li>
</ul>
&nbsp;<br><strong>Please limit to one application</strong><br>&nbsp;</div>
<div><em>We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you.</em><br><br></div></body></html>

AI Agent Operator - Growth Marketing [India]

<html><head></head><body><div><strong>What you'll focus on</strong></div>
<div>
<ul>
<li>Establish and strengthen relationships with marketplaces and ecosystem partners</li>
<li>Position Locad as a certified warehouse partner across relevant marketplaces</li>
<li>Build and formalise strategic cooperation agreements with ecosystem partners</li>
<li>Generate inbound business opportunities through channel partnerships</li>
<li>Organise and manage marketing events, ecosystem activities, and partner engagements</li>
<li>Represent Locad as a key external-facing stakeholder within the industry</li>
<li>Collaborate with internal teams to support partnership growth and market expansion</li>
<li>Maintain a strong understanding of certified warehouse processes and cross-border logistics operations</li>
<li>Identify new partnership opportunities within the e-commerce and logistics ecosystem</li>
</ul>
<div><strong>What you bring</strong></div>
<div>
<div>
<ul>
<li>5+ years of experience in channel marketing, partnerships, or business development within the cross-border e-commerce ecosystem</li>
<li>Strong understanding of SPN, certified warehouse processes, freight forwarding, and cross-border logistics operations</li>
<li>Experience working with marketplaces, ecosystem partners, and logistics stakeholders</li>
<li>Strong negotiation, stakeholder management, and public relations skills</li>
<li>Excellent communication and interpersonal abilities</li>
<li>Extroverted, approachable, and confident in external-facing engagements</li>
<li>Bachelor’s degree or above</li>
<li>Fluent in both Chinese and English</li>
</ul>
<div><strong>What you'll get</strong></div>
<div>&nbsp;</div>
<div>
<div>You’ll become part of a diverse team that's globally distributed. We are a business that's been built in the post-pandemic era, each employee given flexibility to create and build in their space.</div>
<div><br>We are meritocratic and believe in the potential of our employees; we look to go further each time and develop as a team.</div>
<div>
<ul>
<li>Annual Bonus</li>
<li>25 days leave.</li>
<li>Health Insurance.</li>
<li>Office MacBook.</li>
<li>Annual L&amp;D support.</li>
</ul>
</div>
</div>
</div>
</div>
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Marketing Channel Manager [China]

<html><head></head><body><div>
<div><strong>What you'll focus on</strong><br>&nbsp;</div>
<div>1. Client Support &amp; Escalation Management</div>
<div>Serve as the primary POC for client inquiries, support requests, and escalations.<br>Manage and resolve support tickets efficiently, ensuring a 90% One-Touch Resolution Rate.<br>Conduct structured root cause analysis on recurring issues — going beyond the immediate fix to build preventive systems, playbooks, and escalation paths that reduce repeat incidents.<br>Handle critical escalations that could impact fulfilment, brand reputation, or financials — including multi-stakeholder situations where both internal teams and clients are resistant or in conflict.<br>Define and own clear escalation frameworks: know when to absorb, when to escalate, and how to build a business case when neither side will budge.</div>
<div>&nbsp;</div>
<div>2. Account Success Management</div>
<div>Build strong merchant relationships and serve as their trusted advisor — prioritising long-term trust over short-term appeasement.<br>Monitor fulfilment SLAs (e.g., on-time dispatch, order cancellations) through active dashboard management and defined KPI thresholds, not reactive reporting.<br>Design and implement proactive service gap interventions before they surface as client complaints or SLA breaches.<br>Conduct Monthly &amp; Quarterly Business Reviews (MBRs &amp; QBRs) that go beyond reporting — delivering data-backed recommendations, continuous improvement proposals, and operational experiments.<br>Identify upselling and cross-selling opportunities, driving revenue growth through new services, channels, and markets.<br>Adapt communication style and negotiation approach based on client profile — especially when managing difficult, high-pressure, or emotionally escalated stakeholders.</div>
<div>&nbsp;</div>
<div>3. Operational Excellence &amp; Process Improvement</div>
<div>Own the identification and execution of process improvement initiatives — not just flagging issues but driving measurable change with before/after outcomes.<br>Apply structured improvement methodologies (e.g., root cause analysis, Lean, continuous improvement cycles) to reduce operational failures and drive efficiency.<br>Build and maintain operational playbooks, SOPs, and performance dashboards that enable the team to act faster and smarter during high-volume or crisis periods.<br>Demonstrate personal ownership of at least one operational transformation per account cycle — whether process redesign, automation identification, or data-driven workflow improvement.</div>
<div>&nbsp;</div>
<div>4. Contract &amp; Billing Management</div>
<div>Ensure all services align with contract agreements, rate cards, and SLAs.<br>Validate invoices, track payments, and follow up on overdue collections.<br>Update shipping rates to reflect carrier price changes and ensure billing accuracy.<br>Identify opportunities for contract renewals and service expansions.<br>Manage re-contracting and proactively engage merchants before contract expiry.<br>&nbsp;<br><strong>What you bring</strong></div>
<div><br>Experience &amp; Domain</div>
<div>4+ years in Customer Success, Account Management, or Operations — preferably in e-commerce, logistics, fulfilment, or 3PL environments.<br>Demonstrated experience owning fulfilment KPIs (e.g., fulfilment rate, SLA %, order accuracy) with a clear understanding of thresholds and response protocols.<br>Track record of personally driving operational improvements — not just identifying issues, but owning resolution with measurable outcomes.</div>
<div>&nbsp;</div>
<div>Operational Depth<br>Familiarity with process improvement frameworks (Lean, root cause analysis, continuous improvement cycles) and how to apply them in fast-moving environments.<br>Experience building or managing operational dashboards, SOPs, or performance playbooks.<br>Comfortable operating in high-ambiguity, multi-front crisis scenarios — not just steady-state account management.</div>
<div>&nbsp;</div>
<div>Stakeholder &amp; Communication Skills<br>Strong negotiation skills with the ability to manage difficult clients, push back where necessary, and articulate "why not" without damaging the relationship.<br>Ability to adapt communication style across different stakeholder profiles — from irrational or emotionally charged clients to resistant internal teams.<br>Skilled at building business cases and escalation paths when resolution requires senior intervention.</div>
<div>&nbsp;</div>
<div>Tools &amp; Analytics<br>Proficiency in Excel and data analysis; experience with CRM tools, ticketing systems, and reporting dashboards.<br>Exposure to automation tools, BI platforms (e.g., Power BI, Tableau, Looker), or process improvement tech is a strong advantage.<br>&nbsp;<br><strong>What you'll get</strong><br>&nbsp;</div>
<div>Annual Bonus<br>25 days leave.<br>Health Insurance.<br>Generous equipment allowance.<br>Annual L&amp;D support.<br>&nbsp;<br><strong>Please limit to one application</strong></div>
<div><br><em>We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.</em><br>&nbsp;</div>
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Customer Success Manager [Cabuyao, Laguna]

<html><head></head><body><div><strong>What you'll focus on:</strong></div>
<div>&nbsp;</div>
<div><strong>Strategic Marketing</strong></div>
<div>
<ul>
<li>Develop differentiated positioning and messaging for Locad’s products and solutions.</li>
<li>Build category leadership across 3PL, fulfilment, and cross-border commerce.</li>
<li>Act as the voice of the customer by deeply understanding customer needs, motivations, pain points, and success metrics.</li>
<li>Monitor market trends, competitors, partnership opportunities, and emerging industry developments to inform strategic initiatives.</li>
<li>Drive customer-obsessed thinking across cross-functional teams.</li>
</ul>
</div>
<div><strong>Go-To-Market (GTM) Enablement</strong></div>
<div>
<ul>
<li>Enable Sales and Marketing teams across the Philippines, Singapore, Malaysia, Australia, China, UAE, and the USA to sell more effectively and efficiently.</li>
<li>Build and execute strategic GTM narratives, enablement decks, and training programs.</li>
<li>Conduct win-loss analysis, churn analysis, and funnel analysis to improve GTM performance.</li>
<li>Develop competitive battlecards and support strategic campaigns.</li>
<li>Support enterprise and high-value deals through deal-level enablement.</li>
<li>Lead onboarding and training initiatives for GTM teams.</li>
<li>Drive omni-channel demand generation and demand capture initiatives.</li>
<li>Create thought leadership, product-led content, and customer marketing programs.</li>
</ul>
</div>
<div><strong>Product Enablement</strong></div>
<div>
<ul>
<li>Partner closely with Product teams to improve product adoption and customer engagement.</li>
<li>Support product launches and feature rollouts with effective GTM strategies.</li>
<li>Conduct competitor benchmarking and contribute to product roadmap insights.</li>
<li>Drive feature adoption, in-app activation initiatives, and customer education programs.</li>
<li>Influence key product metrics, including feature attach rate, NRR, churn, and customer satisfaction.</li>
</ul>
</div>
<div><strong>Partner Enablement</strong></div>
<div>
<ul>
<li>Support the expansion and enablement of Locad’s warehouse and fulfilment partner network.</li>
<li>Develop compelling warehouse partner narratives, positioning, and communication frameworks.</li>
<li>Create training materials and learning programs to improve product utilisation among partners.</li>
<li>Build warehouse case studies, value realisation materials, and partner-facing communications.</li>
<li>Drive initiatives that improve partner experience and Warehouse NPS.</li>
</ul>
</div>
<div><strong>Stakeholder &amp; Team Management</strong></div>
<div>
<ul>
<li>Collaborate with stakeholders across multiple countries, business units, and time zones.</li>
<li>Manage and mentor direct reportees as the team scales.</li>
<li>Coordinate with freelancers, consultants, and regional field marketing teams when required.</li>
<li>Report directly to the Head of Marketing.</li>
</ul>
<div>&nbsp;</div>
<div>
<div><strong>What you bring</strong></div>
<div>
<ul>
<li>5–10 years of experience in B2B SaaS Product Marketing, preferably targeting enterprise customers.</li>
<li>Experience in e-commerce, logistics, fulfilment, supply chain, or cross-border commerce is highly preferred.</li>
<li>Strong understanding of GTM strategy, product positioning, sales enablement, and customer marketing.</li>
<li>Ability to work comfortably across technology, product, analytics, and content functions.</li>
<li>Strong analytical and storytelling skills with the ability to balance strategic thinking and execution.</li>
<li>Experience managing cross-functional stakeholders across different geographies and time zones.</li>
<li>Excellent communication and presentation skills.</li>
<li>Self-starter mindset with strong ownership and problem-solving capabilities.</li>
<li>Passion for continuous learning and staying updated with market trends.</li>
</ul>
</div>
<div>
<div><strong>What you'll get</strong></div>
<div><br>You’ll become part of a diverse team that's globally distributed. We are a business that's been built in the post-pandemic era, with each employee being given the flexibility to create and build in their space.</div>
<div>We are meritocratic and believe in the potential of our employees; we look to go further each time and develop as a team. &nbsp;</div>
<div>In addition to an exceptional culture, fostered by 3 great founders, you’ll also get the following;</div>
<div>
<ul>
<li>Annual Bonus</li>
<li>25 days leave.</li>
<li>Health Insurance.</li>
<li>Macbook.</li>
<li>Annual L&amp;D support</li>
</ul>
</div>
</div>
</div>
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Job Openings

Customer Success Manager - [Makati, Philippines]

Warehouse Packer

AI Agent Operator - Growth Marketing [India]

Marketing Channel Manager [China]

Customer Success Manager [Cabuyao, Laguna]

Product Marketing Manager [India]